Help, step by step, for whoever you are
Pick your list below. Each step opens the page that does the job, in order. If a step does not answer your question, write to us at the bottom and a person answers within one business day.
SCALE OWNERS
1 · REGISTER THE SCALEAdd the maker, model, capacity and serial number. The scale gets its permanent Registry ID at once. Add a scale
2 · ATTACH THE CERTIFICATEUpload the calibration certificate or service report from your scale company, and a photo of the approval plate. How certificates work
3 · PRINT THE LABELPrint the QR label at true size and fix it to the indicator or the platform frame, never on the weighing surface. A scan opens the public record with no login. Registry IDs and labels
4 · KNOW YOUR STATE'S RULESLegal for trade in five steps, with your state's office and the Handbook 44 sections. Legal for trade · Your state page
5 · FIND A SCALE COMPANYRegistered service and calibration companies near you, from the official state lists. Find a company · Request service
6 · WHEN THE INSPECTOR COMESWhat they check, what to have ready, and how the record helps. Inspections and compliance
SCALE SERVICE AND CALIBRATION COMPANIES
1 · FIND YOUR PAGEMost registered companies are already listed from the state registries. Search your name. Company directory
2 · CLAIM IT, OR GET LISTEDNot there, or you want to own the page: five minutes, free for the first year. Get listed
3 · PICK A PLANListed stays free. Verified, Featured and Regional add the badge, the requests from owners in your states, and your name on every record you service. Plans and prices
4 · FIX A WRONG DETAILSend the page link and the correction with its official source, your state licence page or your website. We change it within a few business days and keep the source on the page. Contact
5 · ANSWER REQUESTSOwners' service requests go to the registered companies in the area. Keep your states and phone current so they reach you. How requests work
WEIGHTS AND MEASURES OFFICIALS, AUDITORS AND BUYERS
1 · OPEN A RECORDScan the label with any phone camera, or type the Registry ID on the site. No login. How a Registry ID works
2 · READ ITWhat each line of a record means: the device, the certificate, the service history, the dates. A sample record
3 · CHECK A CERTIFICATEEvery NTEP certificate we hold, by maker, model or number, each linked to the NCWM database. Verify a certificate
4 · REPORT A WRONG RECORDSend the Registry ID and what is wrong. We correct it and note the source. Contact
5 · YOUR OFFICE PAGEEvery state and local office we list, with its own source and the date we checked it. Weights and measures offices
MANUFACTURERS
1 · CHECK YOUR MODELSYour models and certificates as we hold them. Instrumentation
2 · CORRECT OR ADD ONESend the model, the certificate number and the official document. We update the page with the source. Contact
3 · YOUR BRAND PAGELogo, documents and contact details exactly as you publish them, and the maker plans. Plans
Looking for an answer rather than a step? The Compliance FAQ has 40 plain answers on NTEP, calibration, state rules and Handbook 44.
Still stuck? Write to a person
Send the page link or the Registry ID and what you need. Email gets a first answer within minutes for the common questions; everything else is answered by a person within one business day.